• Manage project development from initiation to closure
• Manages day-to-day client interaction and project requirements
• Complete project charter outlining: scope, goals, deliverables, required resources, budget and timing
• Provide a project schedule to identify when each task will be performed
• Track and report on project milestones and provide status reports
• Manage project fiscal budget
• Initial technical support triage when clients experience system operation issues
• Identify resources needed and assigns individual responsibilities
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements
• Develop and maintain strong relationships with client to support business development efforts and increase secured sales by providing excellent customer service
• Communicate effectively with clients to identify needs and evaluate alternative business solutions
• Resolve any issues and solve problems throughout project life cycle
• Effectively facilitate regular team and client meetings
• Clearly communicate expectations to team members. Lead, coach, and motivate project team members on a daily basis
• Comply with and enforce standard policies and procedures
• Ensuring contractual work is performed per customer standards
• Contact suppliers/vendors for cost quotes, deployment & forecasting, planning, availability, ETAs, etc.
• Professional interactions with internal and external customers, manufacturers, etc.
• Liaison/coordinate with other Heartland departments for customer issues and follow up
• Ensure all customer information and notes are recorded in ticketing system
• Other company related tasks as assigned by manager

Travel:

• Occasional – less than 10%

Position Type:

• Full Time Salary Exempt