Job Opportunities

AlwaysOn Project Manager

Job Description

To plan, execute, and finalize projects according to deadlines and within allotted timeframes. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. Coordinate and communicate with senior project managers, account executives, lead technicians, and customers. This role is responsible for managing multiple, simultaneous structured discovery and device onboarding projects in environments. To be successful in this role it is imperative that an individual be well organized and have very strong written/verbal communication skills.

What You’ll Be Doing:

  • Assist in creating schedules
  • Keep team on task
  • Follow up on next steps
  • Work with Support team to complete tasks
  • Work and schedule vendor assets

Reporting Structure:

  • AlwaysOn team lead – Rich Johns (Director of Service Delivery)


  • Manage project development from initiation to closure
  • Manages day-to-day client interaction and project requirements
  • Complete project charter outlining: scope, goals, deliverables, required resources, budget and timing
  • Provide a project schedule to identify when each task will be performed
  • Track and report on project milestones and provide status reports
  • Manage project fiscal budget
  • Initial technical support triage when clients experience system operation issues
  • Identify resources needed and assigns individual responsibilities
  • Create and execute project work plans and revise as appropriate to meet changing needs and requirements
  • Develop and maintain strong relationships with client to support business development efforts and increase secured sales by providing excellent customer service
  • Communicate effectively with clients to identify needs and evaluate alternative business solutions
  • Resolve any issues and solve problems throughout project life cycle
  • Effectively facilitate regular team and client meetings
  • Clearly communicate expectations to team members. Lead, coach, and motivate project team members on a daily basis
  • Comply with and enforce standard policies and procedures
  • Ensuring contractual work is performed per customer standards
  • Contact suppliers/vendors for cost quotes, deployment & forecasting, planning, availability, ETAs, etc.
  • Professional interactions with internal and external customers, manufacturers, etc.
  • Liaison/coordinate with other Heartland departments for customer issues and follow up
  • Ensure all customer information and notes are recorded in ticketing system
  • Other company related tasks as assigned by manager


  • Occasional – less than 10%

Position Type:

  • Full Time Salary Exempt

Great Things About Working at Heartland

Paid Time-off

Paid Training

Health Care Insurance

Dental Insurance

Vision Benefits

401K Plan with Employer Matching

Profit Sharing Opportunity

Flexible Work Environment

Team Events and Fun & Games

Equal Opportunity Employer