Keep Your Devices Deployed with Heartland

Mobile Device Management solutions are a robust set of full lifecycle services designed for every device in your enterprise. Comprehensive MDM allows businesses to offload administrative burdens and help employees maintain a high level of efficiency. From device configuration, to an integrated helpdesk, in-depth reporting and more, we manage the workload of MDM so your team can stay focused on what matters most.

Considering an MDM solution? Heartland mobility experts can provide a complimentary assessment of your current mobility program and recommend the best AlwaysOn services for your organizational needs.

mobile device management solutions from Heartland

What is MDM?

Protecting your company’s mobile device investment is critical to maximizing uptime and getting the greatest return on your technology. Mobile device management programs enable you to effectively modernize your warehouse through remote management of every step of the device lifecycle, from selection to end-of-life. By eliminating interruptions caused by downtime, a robust device management program keeps your operations moving smoothly.

End-to-end Support for Every Device

Heartland is proud to provide full lifecycle support for devices from all of our OEM partner manufacturers. Whether your fleet includes lightweight wearables, rugged devices, enterprise-grade tablets, or industrial printers, AlwaysOn keeps your devices functioning at peak performance, to get the most out of your technology investments.

Want to learn more about our powerful, industry-leading hardware options? Our solutions experts can walk you through our wide range of mobility solutions and help you select devices that are right for you.

Let Heartland Reduce the Strain on Your IT Team

If you’re like most businesses, your IT team is responsible for a wide array of tasks within your enterprise, including management of your mobile device program. This can be a time-consuming endeavor and can include a long list of tasks, including: Software and security updates, monitoring device health, remotely wiping or locking devices, troubleshooting, repair, and more.

Heartland’s AlwaysOn technology enablement platform simplifies your mobile device management with a single source of support for the entire device lifecycle, from planning and design, to deployment, ongoing support and beyond.

Configure to Purpose Configure to Purpose AlwaysOn

  • Standardize Device Configuration 
  • Manufacturer Repair Validation
  • 2-Step Quality Control
  • Site Specific Settings Pre-loaded
  • Continual Configuration Improvement 
  • Out-of-the-Box Readiness 

Using the latest technologies and our deep understanding of automation tools, our team prepares your devices for your workflows to give you an out-of-the-box deployment. From validation to staging, our teams implement the software, security updates, and applications you need, with the added steps of quality assurance, to ensure devices work the first time, every time. Plus, easily transition to enterprise operating systems like Android to integrate your preferred applications and count on our teams for our industry-leading process for phased rollouts. 

Mobile Device Management Support Mobile Device Management Support AlwaysOn

  • Package Creation
  • Device Configuration
  • Software Updates


  • Sandboxed and Production Testing 
  • Tier 3 Certified Specialists
  • Proactive Security Patch Management 
  • In-Depth Device Reporting

At Heartland, we know the overwhelming benefits of MDM solutions, but we also know that the implementation and ongoing maintenance of these systems create a burden for your operations and IT teams. With our AlwaysOn service for MDM Support, our team is here to assist you in keeping track of your device usage, assets, and storage, in addition to ongoing device maintenance and security through OTA (over-the-air) updates, to ultimately minimize any downtime. We also provide alerts for upcoming maintenance, available upgrades, and EOL deadlines to ensure that your systems are always up and running smoothly, 24/7. 

Integrated Help Desk Integrated Help Desk AlwaysOn

  • Offload Daily Helpdesk Support for Mobile Devices
  • Tier 3 Manufacture Trained Support Specialists
  • In-Depth Root Cause Analysis
  • Familiarity with Your Devices and Custom Applications
  • Drastically Reduce Time to Resolution
  • Ownership of Engineering Escalation with Manufacturer

Get the support you need, whenever you need it. With AlwaysOn’s Integrated Help Desk offering, we offer traditional support from Monday-Friday, 9:00 AM-5:00 PM CST, however, we also have P1 Emergency Support, available 24 hours a day, 7 days a week, 365 days a year. Our team is constantly trained by industry leaders and subject matter experts, to ensure we deliver exceptional support on the first engagement.

Repair Management Repair Management AlwaysOn

  • Single Portal for RMA Creation
  • Chain of Custody/Asset Tracking
  • Device Coverage and Renewal Automation
  • Contract Consolidation
  • Repair Data Analytics
  • Analyze Vendor Performance/Tier 3 Escalation

No need to worry about the hassle of managing the repair process. If any of your devices stop working, Heartland will handle everything for you! From documenting the issue, creating the RMA, tracking the asset, and communicating with the manufacturer; we'll work with you to make sure the repairs are done quickly and efficiently, allowing your team to deliver excellent customer experiences with minimal downtime.

Spare Pool Management Spare Pool Management AlwaysOn

  • Increase End User Compliance
  • Reduce Downtime
  • Remove Asset Tracking Responsibilities
  • Simplify RMA Process 
  • Consolidate Spares Reducing Capital Expense
  • Overnight Replacements
  • Chain of Custody Traceability
  • Reduce Total Spare Devices by 10%

At Heartland, we understand the importance of keeping your team's devices up and running smoothly. That's why we offer spare device pool  management services to ensure that you always have backup devices available when you need them most. Whether you need a handheld device or a business-critical label printer, we'll make sure that your team has access to reliable replacements with shorter turnaround times, so that you can keep your productivity levels high and minimize any potential downtime.

End-of Life Support End-of-Life Support AlwaysOn

  • Notification of devices reaching end-of-life
  • Keep functional devices in-hand
  • Recommend seamless device upgrades
  • Device repair and recycling services
  • Device refresh support
  • Seamless software migration to new devices

No device will last forever. That’s why Heartland delivers comprehensive end-of-life and refresh support for every device in your fleet. By monitoring device health, and managing a well-balanced spare device pool, we can help you make proactive decisions about every device to optimize your fleet and eliminate downtime. Ready to upgrade your devices or software? No problem. Our experienced team provides full refresh support and migration services to ensure a smooth transition.

What's the cost of delaying your modernization plan?

Businesses waiting to upgrade their technology systems run the risk of losing...

10% or more of yearly revenue due to backorders and stockouts.

or more of yearly revenue due to backorders and stockouts.

33% of customers who switch brands after one negative business experience

of customers who switch brands after one negative business experience

An average of $4.45 million per data breach

An average of $4.45 million
per data breach

About $10 million in recalls stemming from poor traceability

About $10 million in recalls stemming from poor traceability

Voice Technology Solutions via AlwaysOn
Route Accounting for Transportation
Manufacturing and Production
IT Maintenance and Connectivity via AlwaysOn

Servicing Industries with Solutions That Do More

Your supervisors and managers can’t afford to babysit devices. Our AlwaysOn team handles every aspect of mobile device management so that your team can get more time back to do their job and focus on more important tasks. With remote management, predictive analytics, and our best-in-class spare pool program, we can get devices back in action in as little as a day. Across the supply chain, Heartland is proud to empower the essential functions of every business we work with so that your teams can excel at what they do best.

warehouse and Distribution Warehousing and Distribution →

Would you like to know how many people are interested in your digital fleet?
By assessing demand patterns, you can make informed decisions to grow your fleet.

Have you ever lost a device?
It can be frustrating and expensive. By monitoring device storage and utilization, you can quickly locate misplaced devices and prevent them from being lost or stolen.

Are there certain workflows that require more devices than others?
By recording these workflows, you can ensure that there are enough devices available to complete them efficiently.

Transportation and Logistics Transportation and Logistics →

Have you considered using communication devices that discourage texting and driving?
It's an important safety measure to avoid accidents caused by distracted driving.

Do you cover remote locations?
If so, have you scaled your system accordingly to ensure that your team can stay connected and productive, no matter where they are?

Do you provide real-time support to your traveling teams?
This can help them address any issues or concerns they may have quickly, preventing them from becoming bigger problems down the line.

Manufacturing Manufacturing →

Should you consider getting devices that are specifically made to withstand harsh environments?
They can improve your operations' productivity and efficiency.

When building solutions for your business, should you always prioritize worker safety?
It's essential to ensure your employees have the necessary equipment to perform their jobs without being put in harm’s way.

Looking to avoid being caught off guard?
With supply chain disruptions and material shortages becoming more frequent, it's best to get a head start on upgrades before they impact your business's efficiency.

Field-Service Field Service →

Have you checked if your technologies are ready for field service?
It's important to assess them before heading out.

It's always helpful to have wider connectivity ranges for your remote teams, isn't it?
That way, they can stay connected and work efficiently from anywhere.

Did you know you can manage multiple routes from one platform?
This makes it easier to keep track of your team's movements and optimize their routes.

Working with Heartland

Every business is unique, and not all technologies are created equal. That’s why working with an experienced solutions provider is critical to selecting and implementing tailored mobile device management solutions that simplify MDM in a way that works for you. The Heartland team draws on decades of supply chain experience that gives your businesses a competitive edge when you need it most. With Heartland’s AlwaysOn solution, you have access to:

  • A unified platform for RMA, asset tracking, reporting and analytics
  • Support through every phase of the solution lifecycle
  • Integrated helpdesk with tier 3 trained support specialists at-the-ready
  • Proactive security and software updates to protect critical data

With Heartland, you can trust your devices to go the distance. Do more with a support team that is 100% committed to your company’s success. Discover how Heartland’s AlwaysOn suite of services can help your business today.

Talk to a Trusted AlwaysOn Advisor Now