Drawing from a long history of committed service and resourceful knowledge, Rich Johns understands the importance of agile adaptability when it comes to raising the standards in efficient innovation. That’s why he’s always been eager to gather and analyze solution options, challenges, and results alongside our team for sustainable growth.
Why Heartland? From technicians to administrators, Heartland loves solving issues creatively. As a result, our teams view challenging constraints as opportunities to work within your means while leveraging repair and support services to provide customers value and ease-of-use in every solution.
As Heartland’s Director of Service Delivery, Rich supports our teams by…
Opening conversations with customers to explore optimization opportunities
Expanding our Technical Support team to provide faster and more thorough customer support
Orchestrates solution plans to maximize the value of Heartland’s key services