Heartland Merchandise Return Solutions

Merchandise Return

Pay more attention to merchandise returns and improve customer satisfaction and loyalty with Heartland. 

Recapture Merchandise Return Value.

Understand the financial ramification of merchandise returns by examining freight, warehouse, and labor costs. Heartland can quantify the costs, identify root causes, and create plans for recapturing value.

Refurbishing and recycling are two crucial methods for recapturing value. Sophisticated merchandise return logistics leverage remnant value by placing parts into other products for resale before the value is lost.

Heartland can integrate merchandise returns into forward flow processes to recapture value.

merchandise return
merchandise return

Merchandise Return Management Benefits


Enterprise Mobility Management (EMM)


SOTI MobiControl

SOTI MobiControl is a leading EMM solution.

retail tablet

Honeywell Workflow Solutions

Honeywell workforce and task management software solutions provide advanced data collection and analytics capabilities, enabling you to maximize your mobile workforce’s productivity while ensuring process compliance.

retail register

Zebra Intelligent Edge Solutions

Intelligently connect your company’s assets, data and people in collaborative workflows. Sense what’s happening, analyze or anticipate the implication, and make best-action decisions in real time.


Reverse Logistics Association Don’t waste hidden value in your supply chain




repair management

Repair Management

spare pool management

Spare Pool Management

mobile device management

Mobile Device Management Support

Help Desk Management

Integrated Helpdesk

mobile device configuration

Configure to Purpose


network design

Network Design & Engineering

network diagnostics icon

Network Diagnostics

structured cabling icon

Structured Cabling and Installation

network monitoring icon

Network Monitoring

installation validation

Post Installation Validation

site survey icon

Site Survey

always on webpage view on a tablet


AlwaysOn Data Sheet

Get our data sheet on how AlwaysOn suite of services can help your business.


Frequently Asked Questions

How much do returns cost retailers?

The National Retail Federation found for every one billion dollars in sales, the average retailer incurs $106 million in merchandise returns. Additionally, for every $100 in returned merchandise accepted, retailers lose $5.90 to return fraud. Returns rates to stores are around 8%, this jumps to around 25% for items bought online, according to Paazl.

What do retailers do with returned items?

Retailers look to salvage whatever they can on return merchandise. When possible retailers will chargeback the vendor for the return. When the return can't be charged back to the vendor, retailers look to sell it as quickly as possible so it doesn’t take up warehouse and store space. The biggest retailers sell merchandise returns to direct liquidators who then resell them. Some products are sold "as new", while others will be marked as "tested not working" or "unrepairable."

How to buy returned merchandise?

To buy return merchandise by the box load, pallet, or truckload from a Direct Liquidator, create an account, browse the list of categories, and search for individual manufacturers or products. 

Where does returned merchandise go?

Returned merchandise goes to the original vendor or to direct liquidators after it is received by retailers.

What is a merchandise return card?

A Merchandise Return Card is a payment card that the customer can use for a future transaction with the retailer. Merchandise Return Cards are given to customers for approved non-receipted returns. Also, a Merchandise Return Card is given to customers if any portion of their sales transaction was purchased with a Merchandise Return Card.


Talk to a Heartland expert about your AlwaysOn business needs.

Fill out the form and a Heartland expert will contact you to schedule a free 20 minute evaluation of challenges, goals and gaps in your mobile technology deployment.