Cold Storage Mobility Management at Scale
Client Summary
A major cold storage and distribution company manages a growing network of hundreds of distribution centers. Over more than 25 years, the company has expanded through organic growth and mergers and acquisitions, building a complex operation that relies on dependable mobile technology to keep goods moving. With approximately 10,000 devices supporting its distribution network, the company needs technology that can withstand demanding cold storage environments and support consistent operations across a diverse, continually evolving footprint.
Industry: Cold Storage
Challenge: Standardizing mobile technology across a growing network
Solution: Centralized managed mobility and lifecycle support
Results: 10,000 devices managed through 25+ years of partnership
Challenge
Cold storage environments demand reliable devices that can withstand freezing temperatures, humidity and continuous use. As the company grew through acquisitions, its technology ecosystem became increasingly complex, with different device fleets, carrier relationships, configurations and support processes across hundreds of distribution centers. The company needed a scalable way to integrate new facilities, standardize devices and maintain consistent support without adding to its internal IT workload.
Solution & Implementation
Through the AlwaysOn™ full lifecycle services program, Heartland provides centralized managed mobility across the company’s distribution network, acting as an extension of its IT team. Heartland manages help desk support for frontline device issues, standardized “golden image” configuration and deployment, end-of-life refresh, RMA and repair coordination through its U.S.-based certified repair center, spare pool logistics, and centralized MDM management with Android compatibility support. When the company acquires new facilities, Heartland audits existing hardware, standardizes configurations and integrates device fleets into the managed program. This repeatable approach helps maintain consistent support while bringing new locations into the network.
Impact & Results
After more than 25 years, Heartland remains a trusted partner managing approximately 10,000 devices across a growing distribution network. Centralized support and repeatable acquisition onboarding help maintain consistency, minimize downtime and reduce the burden on internal IT teams, allowing the company to scale its operations without building new device management processes for every acquisition.
